Wells Fargo, Bank of America Customers Lose Thousands of Dollars to Bank Fraud – How One Victim Got Her Money Back

Two bank customers, one at Wells Fargo and the other at Bank of America, say they fell victim to similar scams – but only one got their money back.

Maine business owner Amy Kelly said she recently received a call from what she believed to be Bank of America, CBS-affiliated news station WGME reports.

The caller convinced Kelly that her account was under attack and tricked her into transferring thousands of dollars to supposedly protect her money.

Kelly filed reports with police and the bank, but BofA said she would not receive a refund and did not respond to news requests for comment.

The bank’s decision is consistent with the Electronic Funds Transfer Act, which states that once a customer authorizes a transfer, companies typically are not liable for any resulting problems unless certain conditions are met.

A similar situation occurred with New Jersey paramedic Ziamara Lopez, who received a call that showed “Wells Fargo Bank” as the caller ID, ABC7 New York reports.

The scammer on the phone persuaded Lopez to hand over access codes to the account and even sent an Uber driver to her home to collect her debit card for a “forensic analysis.”

Lopez lost $20,000 and her claim was denied. But her fate changed when she contacted the local news station.

“Wells Fargo ultimately fully reinvigorated Lopez’s account after 7 On Your Side contacted the financial institution.

“Without you I wouldn’t have gotten my money back. Thank you very much,” she said.

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