Customers unable to purchase and download tickets after Sistic booking system suffers “temporary disruption” – Mothership.SG

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The platform said its team is “working diligently on a solution.” [the disruption] as quickly as possible.”

The ticketing service provider Sistic experienced “a temporary disruption” in ticket checkout and the accessibility of e-tickets on the evening of October 11th.

According to an Instagram story Sistic posted at 6:15 p.m., the platform said its team was “working diligently on a solution.” [the disruption] as quickly as possible.”

“We will provide updates as we have more information,” the statement said.

Sistic also recommends that those attending events or performances tonight but are unable to download their e-tickets should instead present their Sistic booking confirmation email for entry.

“Thank you for your patience and we apologize for any inconvenience,” Sistic added.

When Mothership When the company went to Sistic’s website around 8:30 p.m., a statement said the platform was still experiencing “a temporary issue” with its booking system.

Anyone who has trouble purchasing a ticket will be asked to “try again later.”

Theater groups affected

In response to Sistic’s service outage, several theater groups in Singapore took to social media to inform their customers about alternative ways to purchase tickets or attend their performances.

For example, in an Instagram story posted around 5:50 p.m., Base Entertainment Asia advised its customers to book their tickets for its shows through Klook instead.

One of these performances was “The Phantom of the Opera,” which went on sale today (October 11) at 12 p.m.

Around the same time Pangdemonium too posted an Instagram story saying that guests who were unable to download their e-tickets could present their Sistic confirmation email to the ushers to attend tonight’s show.

The company apologized to customers for the inconvenience and said it would provide an update once Sistic’s service was restored.

A similar message was also posted by Wild Rice Singapore on its Instagram page.

The company urged customers who want to purchase tickets to its shows to try again later and thanked customers for their patience.

Mothership asked Sistic for comment.

Top images via Sistic’s Instagram and website